CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any transmission repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
I had such an amazing time with United Transmission in Westfield, MA! I had a bad U-joint in the rear and it shook my pinion gasket loose in the rear differential. So I was loosing rear differential fluids down the road. I was blessed to have landed in this town with these super kind people; Mindy answered my call after a mechanic shop in the same area told me I was toast. This shop had me almost done in a day just Dodge parts are difficult to match up sometimes! They worked diligently and persistent to get me fixed up and on the road back to traveling! As a walk-in customer I was very happy with the mechanics and all the staff; smart, quick and time efficient! Happy to hear a little background from Michelle and her Dad that started it all! I value this company and they checked marked all my boxes, very family like and I will highly recommend! Also the prices are super fair! I was expecting a lot more than I ended up paying! Thank you Everyone at United Transmission!
Transmission Services, near Westfield, MA
Great customer service. Mindy kept me updated with price quote. I was recommended by DeGray's to go see Chris, Chris did the diagnostic test and explained the codes. United Transmission took me in without an appointment. Thank you Mindy and Chris.
Transmission Services, near Westfield, MA
This is the best shop in town! The kindest and most generous mechanics and staff. Always there to help and willing to work to aid the customer in any way possible. It is an incredibly welcoming, clean and polished environment. And all the people make the experience even better. I always feel myself and my car are well taken care of.
Transmission Services, near Westfield, MA
Highly impressed with this body shop! If you are looking for honesty and great customer service then choose HERE! Mindy & Michelle at the front desk were very friendly and informative and would call me with updates in a timely manner. Chris, the mechanic was very knowledgeable and offered me alternative solutions to my oil leak issue, which in the end saved me $1800, thank you very much! Truly appreciate all your help!
Transmission Services, near Westfield, MA
