CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any transmission repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Great service from United Transmission at 247 Elm St. Fixed the problem fast and at a reasonable price. Highly recommend.
Transmission Services, near Westfield, MA
Great customer service. Mindy kept me updated with price quote. I was recommended by DeGray's to go see Chris, Chris did the diagnostic test and explained the codes. United Transmission took me in without an appointment. Thank you Mindy and Chris.
Transmission Services, near Westfield, MA
This is the best shop in town! The kindest and most generous mechanics and staff. Always there to help and willing to work to aid the customer in any way possible. It is an incredibly welcoming, clean and polished environment. And all the people make the experience even better. I always feel myself and my car are well taken care of.
Transmission Services, near Westfield, MA
Great experience!! Mindy got me in right away, and they communicated effectively and quickly. The problem was addressed right away and I had my work van back same day. Well done to the team!!
Transmission Services, near Westfield, MA
